Customer Success Representative 1

Sales Mexico City, Mexico Req.Num.: 27817

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Hungry, Humble, Honest, with Heart.
 
The Opportunity 
Do you love technology?  Are you ready to transform the way companies work?  If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you.
Nutanix (NTNX) is looking for a dynamic Customer Success Representative to deliver exceptional customer service and improve customer retention and subscription renewals for Nutanix customers.  As a Customer Success Representative, you will advise our customers on maximizing the value from a wide array of Nutanix solutions, while playing a key role in helping us realize our revenue goals, including working closely with your peers in our regional sales organization and Renewal Quote Representatives to maximize the renewal revenue and renewal rate.  Your day-to-day work will include collaboration and coordination with our Field Sales Account Managers, and Systems Engineers to focus on the overall adoption and utilization of your existing portfolio to provide an ongoing best-in-class customer experience.  
 We enable your success through personalized onboarding.  In 6 months, you will be comfortable with the tools and processes, build positive relationships with your internal and external ecosystem and be able to define a customer engagement plan aligned with your Nutanix account team for your dedicated space.  We are confident that within your first year you'll have developed strong relationships with our customers.  You'll be driving the design of tailored optimization plans driven by your comprehensive understanding of their unique needs and challenges.  Working as a collaborative, strategic partner, you'll advise them on how to maximize their utilization of Nutanix Solutions to positively impact their day-to-day business, and year-end bottom line. 
 
 
About the Team
Customer Success at Nutanix 

The Nutanix Customer Success team is part of a broader ecosystem of functions focused on product adoption, renewals, retention, and accelerating revenue growth.  In addition to being closely integrated with our internal Global Sales, Marketing, Channel and Support organizations, you will also have access to the growing Nutanix customer, partner, and distributor community in your region.
You will report to: Fausto Sanchez - Manager, Customer Success.
This is a Hybrid role, 2 days per week at Mexico City office.
Your Role
  • Accountability for your customers’ success, increasing engagement, customer retention, and overall satisfaction.
  • Establish clear retention goals and process milestones for the Nutanix clients and employees to work toward.
  • Establishing a trusted strategic advisor relationship with each Nutanix client and driving continued value of our products and services.
  • Working in tandem with clients to ensure performance against key metrics.
  • Providing data analysis reports to our clients to deliver proof of value.
  • Advocating for our customer needs and sharing feedback cross-departmentally.
  • Proactively managing account escalations with the appropriate internal stakeholders.
 
What You Will Bring
  • 2+ years of experience increasing customer satisfaction, adoption, and retention.
  • Experience and successful track record with a renewal and recurring revenue model.
  • Knowledge of technologies such as virtualization, storage, servers, cloud and networking.
  • The ability to adopt the approach of continuous improvement and actively contribute to the process and procedure of the team.

 

  • Bachelor's degree in business or related field.

 

  • Advanced English level (written and spoken language).

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Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].

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